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Refund & Cancellation Policy
Last updated: 10 August 2026 · Draft pending legal review.
1. General rule
Tickets once booked are non-refundable and non-cancellable, unless one of the situations below applies or the event's own policy (shown on its page) says otherwise.
2. Event cancelled
If an event is cancelled, you receive a full refund of the ticket price to your original payment method within 7–10 working days of the cancellation announcement.
3. Event rescheduled
If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend the new date, you may request a full refund within 7 days of the reschedule announcement.
4. Duplicate or failed payments
Amounts debited without a confirmed booking are auto-reversed by the payment gateway, typically within 5–7 working days. Raise a ticket via Help & Support if a reversal does not appear.
5. Convenience fees
Where charged, convenience fees are refunded only when the refund arises from event cancellation or a platform error.
6. Complimentary / digital allocation tickets
Tickets issued free of charge by organizers (digital ticket batches) carry no cash value and are not refundable; organizers may hold, reverse or reallocate unused ones at their discretion.
7. How refunds happen
Approved refunds are processed to the original payment method. Timelines depend on your bank, typically 7–10 working days. For help, contact us via the Help & Support page with your booking ID.